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Where are your products made?


All Cool Runnings, British Class and Mekong products are packaged in Toronto, ON, Canada, with the exception of the hot pepper sauces. Cool Runnings hot pepper sauces are imported directly from Costa Rica. Whereas Eaton's products are imported from Jamaica.




In which stores can I find Cool Runnings' products?


In Ontario, Cool Runnings products can be found at select grocers including Metro, Food Basics, Walmart, Loblaws, No Frills, FreshCo, Sobeys, Fortinos, Superstore, Co-ops, Cash & Carries, convenience stores, independent supermarkets.
In Quebec, our products can be found at select Walmart and Maxi stores. The remaining Canadian provinces can find Cool Runnings products at select Superstores, Co-ops, No Frills and Walmart stores.
Our products can also be found online in our online store, Walmart, Loblaws, Superstores and Amazon Canada.




Where can I buy Cool Runnings' products online?


In our online store, Walmart, Loblaws, Superstore and Amazon Canada.




Do you have a physical store?


While we don't have a store, you can purchase our products in our head office, located at 780 Fenmar Drive, North York, ON M9L 2T9. Our office is open Monday-Friday from 8 a.m. - 5 p.m.




Are your products sold in the US?


Yes, but with limited availability. However, international delivery is available at our online store.




What's the difference between Cool Runnings, British Class and Mekong?


All three brands are part of Universal Impex Corporation. The difference is the part of the Caribbean population they focus on. Cool Runnings is dedicated to the Jamaican and African Caribbeans, British Class focuses on the Indian and British Caribbeans and Mekong the East Asian Caribbeans.




Is Eaton's Jamaica a Universal Impex Brand?


Eaton's Jamaica is a Jamaican brand known worldwide for the quality of its products. We are lucky to have partnered up with them so that we could bring some of their products to Canada. These products are available at our head office, select grocery stores and our online store.




Do you offer coupons or free samples?


We offer coupons to select customers through our newsletter. At the moment we don't offer free samples, but we have weekly giveaways on our Facebook page, where we often give products.




How is British Class Coconut Oil processed?


British Class Coconut Oil is a refined variety. The oil is heat pressed and during this process, it is refined and deodorized. Our coconut oil is not hydrogenated. The refinement process we use is very natural, without harsh chemicals. That way, the resulting product still maintains the nutrients (beneficial fatty acids & lauric acid) that virgin coconut oil provides.




Do your products contain MSG?


Even though MSG is now scientifically proven not to be harmful, the majority of our products does not contain MSG. The only exception is Cool Runnings Fried Rice Seasoning.




I purchased a product, but I don't see the expiry date. Where can I find it?


The expiry date is printed on the side of the jar or package. Our products are shelf stable and in most cases have a two years shelf life.




In the nutritional information of your seasonings, it is indicated that the sugar content is 0g, however, this is one of the first items on the ingredient list. Why is that?


For our seasonings and spices, we use the standard serving size of 1g, therefore the amount of sugar is rounded to the nearest decimal; in this case, 0g.





FAQs

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© 2018 UNIVERSAL IMPEX CORP.